How Curlsmith Gained 100K Email Subscribers
With an Octane AI quiz, Curlsmith enhanced email marketing with personalization, captured more subscribers and increased profits while delivering a better customer experience.
Curlsmith is the first gourmet haircare brand specifically created for curls. Inspired by generations of homemade hair remedies, Curlsmith blends fresh curl-loving foods with kitchen cupboard staples and rare organic ingredients to make premium products that really work.
The Challenge: Enhance Email Marketing & Capture More Subscribers and Zero-Party Data
Curlsmith first approached one of our top agency partners, PAASE Digital, to help enhance their email marketing — specifically their campaigns and flows. Curlsmith had a standardized set-up, from database capture tools to pop-ups. While their database was growing, the current process didn't provide enough information around consumers. PAASE realized the need to automate the current CRM journey was essential.
Curlsmith creates specific formulations for different hair types and had been experimenting with guided selling tools that would better create personalized recommendations. However, finding a tool that could build out rich customer data and deliver against the breadth of possible recommendation outcomes, while neatly integrating into Klaviyo and Shopify had proved difficult. Or at least it had been before PAASE discovered Octane AI.
The Solution: The Curl ID Quiz
After PAASE had completed the configuration and implementation of Klaviyo automation flows and segments, prioritizing new flows based on acquisition retargeting and retention, then came Octane AI. On behalf of Curlsmith, PAASE went on to:
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Implement an Octane AI quiz to gather zero-party data about particular hair care needs
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Create a better shopping experience where consumers receive personalized product recommendations and content that best suit their preferences
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Integrate quiz in a pop-up and home page
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Segment email list based on quiz data
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Create dynamic content-based email automation based on quiz results
"Through testing, we’ve learned that we could abandon the traditional email subs pop-up (“get 10% off” message) in favor of sending consumers to the quiz, and still see fantastic subs lift. It’s a better, more useful journey for our customers and our subscription rates have improved as the quiz ad gets better engagement alongside the high completion and subscription rate that we see from the quiz...
Our customers love the quiz. Not only do we get great engagement in terms of starts, completions and subscription rates, but it has also given us meaningful data that allows us to better segment our customers and offer improved, personalized product recommendations.”
- Angus Jenkins, Ecommerce Director at Curlsmith
The Curslmith quiz educates customers on their hair type and why the recommended products suit their needs. The way the questions are framed makes each quiz taker understand what elements make up their hair. At the end of the quiz, Curlsmith provides a results page that focuses first on education, followed by a haircare routine that customers can easily add to cart.
PAASE was able to send campaigns, banners and flows targeting the existing database to take the quiz, driving traffic to the website.
And it doesn’t stop there – PAASE also took advantage of the Octane AI + Klaviyo integration by implementing dynamic content during and after the quiz. Curlsmith can now use this zero-party data (such as buyers’ preferences) and strategically tailor personal flows to contact the right customer with the right product after the point of quiz completion, nurturing prospects in the pipeline. Since going live, the email automation of sending quiz results has generated 2.5% of overall revenue month to date.
"The post-quiz email automation has quickly become one of our most valuable activities in email!"
- Angus Jenkins, Ecommerce Director at Curlsmith
The post-quiz flow is working really well for Curlsmith, but that's not all. Take a look at how they personalized part of their welcome flow to fit within a person's wavy type 2 hair ID.
Curlsmith collected over 100,000 new subscribers for their database since turning on the quiz seven months ago. That's not only great database growth but since the new Klaviyo + Octane AI integration, their email revenue grew by 10%!
Results
- Email database growth has risen from 7% per month up to 15%
- 52,616 unique quiz starts per month, with an 89% completion rate
- 6.3% quiz conversion rate that represents 3,335 orders.
- Over 100,000 new subscribers to the database since turning on the quiz in 7 months
- Email automation of sending quiz results has generated 2.5% of overall revenue month to date
- Uplift in engagement when using dynamic content in automated emails
- Collected 5.5M zero-party data points
Net? Octane AI and the fully integrated quiz experience became a key driver for both email/SMS subscriptions and site revenue for Curlsmith.