We are excited to share that you can now use ReCharge + Octane AI to send targeted Facebook messages to your subscription customers! Using Facebook Messenger and SMS messages, you can engage directly with subscription customers to see an average open rate of over 80% on Messenger and over 95% on SMS. 

Build a Better Relationship with Your Customers

After a customer signs-up for their subscription, retention becomes the focus for every ecommerce brand. A key piece to customer retention is the relationship built between your brand and the customer. The more a customer feels tied to your brand and product, the less likely they will be to churn from their subscription down the line.

Throughout your online customer journey, the ability to create personal interactions to build a relationship with your customer is limited. With ReCharge and Octane AI, you can send highly personalized messages directly to subscription customers to engage and build a better relationship with them. You also have the power to target Facebook ads directly to current or past subscription customers. 

Send a Message to Subscribers of a Specific Product

By using ReCharge with Klaviyo to sync customer lists directly to Facebook ads manager, you can target messages to subscription customers with Octane AI. For example, engage current customers by sending them a product survey. You can target customers subscribed to specific products and provide them with multiple choice questions to indicate their satisfaction. Collect data and send even further targeted messages depending on customer answers. This will give you the ability to reach out to customers who are at risk of churning and build a better 1:1 relationship.