Automate Customer Support with Smart Responses AI

We are so excited to announce our new Smart Responses AI feature! This is one of our biggest updates yet and it's designed to specifically help you with customer support.

We analyzed hundreds of thousands of Facebook Messenger conversations and found that most conversations focus on a few specific topics. But we also found that response times could take up to an hour and that some messages were outright ignored. So how do you reply to every question with the right answer? This is what we set out to solve.